I’ve never heard anyone else say it like this so I’m playing back up. I get yeses from clients on so many things because I ask if they want what I’m offering, like to tell them something that may be difficult to hear, for instance. I don’t think anyone’s ever said no, though it would be totally okay if they did.
Kindness is sexy, indeed. And trust is cuddly.
I was training a new 22-year old customer service rep for a heavy equipment company today. He was already doing well and the small problems he was having could all be cured with this approach. He was gobsmacked, totally intrigued, by this new way of thinking and it flipped a switch for him as it made so much sense once he was introduced.
Thank you for this generous reflection—and for living this out in real time. ✨
Isn’t it wild how radical something as simple as asking can feel in a world that’s so used to assuming?
I love that you’re modeling this for your clients and for the next generation of leaders. That 22-year-old is lucky to be mentored by someone who understands that power and tenderness aren’t opposites—they’re sacred partners.
And you’re right: most people don’t say no. But knowing they could? That’s the trust-builder. That’s the soft landing. That’s where safety becomes a growth strategy.
Kindness is sexy.
Trust is cuddly.
And consent? Consent is how we co-write a new playbook.
Hell yes!
I’ve never heard anyone else say it like this so I’m playing back up. I get yeses from clients on so many things because I ask if they want what I’m offering, like to tell them something that may be difficult to hear, for instance. I don’t think anyone’s ever said no, though it would be totally okay if they did.
Kindness is sexy, indeed. And trust is cuddly.
I was training a new 22-year old customer service rep for a heavy equipment company today. He was already doing well and the small problems he was having could all be cured with this approach. He was gobsmacked, totally intrigued, by this new way of thinking and it flipped a switch for him as it made so much sense once he was introduced.
Thanks for putting this out there.
Thank you for this generous reflection—and for living this out in real time. ✨
Isn’t it wild how radical something as simple as asking can feel in a world that’s so used to assuming?
I love that you’re modeling this for your clients and for the next generation of leaders. That 22-year-old is lucky to be mentored by someone who understands that power and tenderness aren’t opposites—they’re sacred partners.
And you’re right: most people don’t say no. But knowing they could? That’s the trust-builder. That’s the soft landing. That’s where safety becomes a growth strategy.
Kindness is sexy.
Trust is cuddly.
And consent? Consent is how we co-write a new playbook.
Thank you for being a part of this shift. 💜